Small Business Boomers

The situation I talked about yesterday, with the travel agent who got mad because the doctor didn’t use her agency to book a trip, has another twist to it.  The patient was 20 minutes late for her appointment.  And she was typically at least 15 minutes late for every appointment.  I told the doctor she should have been “fired.” (I realize health care providers have a little different situation, since they can be sued for abandonment if they just stop treating a patient.)
In your business, have you ever been tempted to get rid of a customer? Here are some of …read more

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As a small business owner, you sometimes have difficult decisions to make. (No kidding, Jean! ) One of these decisions is a real Catch-22: In tough economic times, when your customers are not paying as fast, should you risk losing business by tightening your credit terms, or should you allow customers some slack in the hopes of keeping their business?
This is not just a problem in difficult economic times, but you will see more customers taking longer to pay when times are tough.
If you offer 30-day terms, and you see customers taking up to 60 days …read more

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