Small Business Boomers

Satisfied customers mean repeat business and great PR. (In these days of the Internet and social media, dissatisfaction and satisfaction spread quickly.)  However, no matter how hard we try, there will always be someone we don’t relate to, who is having a bad day anyway, miscommunicates, misunderstands, so gets really angry.  Sometimes it isn’t even your fault but you happened to be the person “in range.”
Dealing with upset and angry customers is something we must master if we’re to stay in business.  In some businesses, particularly online ones, we generally don’t deal with customers face to face.  (Although with Skype, ooVoo, and …read more

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The importance of good customer service can never be downplayed.  A satisfied customer can never be downplayed.  Creating good customer relations, when there has been a negative experience, is imperative, too.
This is important in these days of social media, when poor customer service can be touted all over the Internet, on blogs and in social groups.
I found a very informative article on this topic, The Customer Service Oxymoron, by Chrysty Beverley Fortner at Women on Business.  You might find this thought provoking as you consider your customers…and being a customer.
What tips do you have for maintaining good customer relations?
(Image: sxc.hu)

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