Customer Service – It’s Important
The importance of good customer service can never be downplayed. A satisfied customer can never be downplayed. Creating good customer relations, when there has been a negative experience, is imperative, too.
This is important in these days of social media, when poor customer service can be touted all over the Internet, on blogs and in social groups.
I found a very informative article on this topic, The Customer Service Oxymoron, by Chrysty Beverley Fortner at Women on Business. You might find this thought provoking as you consider your customers…and being a customer.
What tips do you have for maintaining good customer relations?
(Image: sxc.hu)