A friend of mine who runs a health care practice just got a letter telling him to report for jury duty. He is in a solo practice and any day he isn’t working is a day when he makes no money. He is married, with one child, and his wife doesn’t work (outside […]
In my last post today, I talked about a new course from the SBA describing the types of loans they have available. Here is the second new course from the SBA.
The second one, How to Package a Loan Request, discusses the requirements for putting together a loan.
It also includes a list of “realities” about small […]
My final question for Customer Service Week: Do you talk with customers about your personal life?
In some professions, you have little opportunity to talk to customers about yourself. You’re busy doing the work or sending off the product. But in many professions, you interact with customers, and there is plenty of time […]
Here at Small Business Boomers we are in the middle of “Customer Service Week.” Each day I’ve asked a question about dealing with customers.
On Monday, it was about how to handle an irate customer.
On Tuesday, I asked if you would “fire” a customer.
Today’s question: Would you ever refer a potential customer to one […]
Baby boomer employees, including a company “superstar,” were terminated from Avaya, Inc. in favor of younger employees. In a resultant age discrimination case against Avaya, the jury awarded $10 million in punitive damages. The award is believed to be a record for punitive damages in New Jersey.
The case was based on the experiences […]
Being in business is scary. And one of the scariest things about being in business is having to deal with scary employees…Nightmare employees. Not that they run around like Freddy or Jason (I can never keep those two straight), but they cause you nightmares.
For example (true stories):
The young woman who had her mother […]
I confess; I’m a confirmed choc-o-holic. I blame my mother; the only way she could get me to drink milk was to put chocolate syrup in it. Remember?
I am convinced that chocolate is the perfect food. I am certain that it is also a healthy food. We have all heard […]
As a small business owner, you sometimes have difficult decisions to make. (No kidding, Jean! ) One of these decisions is a real Catch-22: In tough economic times, when your customers are not paying as fast, should you risk losing business by tightening your credit terms, or should you allow customers […]
I have another “gig” for About.com as a Guide for U.S. Small Business Law and Taxes. I recently wrote about the candidates’ business plans. (You can see what I wrote about Hillary Clinton’s opinions on business taxes, if you’re interested.)
Here is the information on Barak Obama and business taxes.
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What are you baby boomer business owners doing to help employees fight high gas prices?
Some companies are going to a 4-day workweek.
Others are offering telecommuting
And some are providing commuter vans to carry groups of employees to work.
Why help employees? Because:
Helping employees engenders more loyalty (theoretically)
If you don’t, they may have to quit or find another […]
business advice for boomers
Written by Jean Murray [email] for b5media.
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