Only Fools Buy Strictly On Price
Customer service in many industries has become a thing of the past. Retailers will tell you that people will buy on price alone. They cannot differentiate themselves with good service. They cut costs by paying low wages, but get caught in the spiral of high turnover. The Internet has turned everything into a commodity.
I agree, but only to a point. That point is when you personally need customer service. There is an industry now where you can go and hire a person to interpret your medical bills and insurance statements for you and advocate with your insurance company. In efforts …read more

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