Customer service in many industries has become a thing of the past. Retailers will tell you that people will buy on price alone. They cannot differentiate themselves with good service. They cut costs by paying low wages, but get caught in the spiral of high turnover. The Internet has turned everything into a commodity.
I agree, […]
I’m being polite. Lee Iacocca is pissed. In his new book “Where Have All The Leaders Gone?” the man is really pissed at us, the Baby Boom generation. What makes him so upset? Oh, a wide range of specific things, but maybe it can be summed up in the terms “laid back” and “selfish.”
Lee thinks Boomers […]
Yesterday Ben Stein was lamenting the problems the world, particularly the US, has with oil. How can the stock market keep going up when the world oil supply is threatened? Maybe the market knows something Ben doesn’t. There is plenty of oil for the world and the US. It just depends on the price.
We heard this […]
There is a old joke from The New Yorker. Two men are sitting in an office and we can see a large industrial complex out the window. The older man, the father, says to a younger man, the son, “It’s all yours. Don’t loose it.”
This is a very important concept. Many, many people around the world […]
For those of you that don’t get the Saturday Wall Street Journal and for those of you who missed it, they reprinted one of Kelly Greene’s advice peices on selecting a financial adviser. The most important part of the short article were the six web sites you need to visit when searching for a financial […]
My daughter is looking for a job as she finishes up a Master’s program which has put me in a mindset of job hunting. It’s my usual mindset because I’ve been in sales most of working life. Everyone should realize that they are employed “at will.” Read those words to mean at the will of […]
First and foremost, thanks to Darlene McDaniel for doing a superior job at Small Business Boomers while i was away. Busy I was on a Sarbanes-Oxley consulting gig and a little vacation, the success filtered through. Here’s best wishes for your own blog at b5. I’m sure it will be a success.
Now, I offer something to […]
What’s up with your competition? Do you know who they are? What are their strengths? Where are their gaps or opportunities? What is their target market? Who are their customers? How can you tailor or market your products to compliment their identified target market?
Your competition are those companies who currently sell the same or similar […]
It is late morning and I am committed to recognizing 5 more blogs from the Problogger Writing Project this week. In the end there were 893 total submissions. The grand prize winner was Nancy R. Callahan for her entry Baby Names from Video Games. I
The Top 5 Blogs I found in my reading last night […]
How do you define a customer? In short, a customer is someone who is willing to pay for the products and services that you offer. If I were in the business of adding to this definition, I would say a customer is someone who is willing to pay for your products and services over and […]
business advice for boomers
Written by Jean Murray [email] for b5media.
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